Irina Bausova
DIEGO GOSMAR
MARIA CECERE
JĀNIS STRUMPMANIS
AGRITA JUNKERE
INĀRA GIELA
Mārtiņš Tuzis
9:30-10:00
Registration
Registration, Networking
10:00-10:30
Irina Bausova | LV
The Impact of AI on Education and Job
Market Dynamics
University of Latvia
10:30-10:50
Jānis Strumpmanis | LV
Reflecting on Achievements, Challenges,
and Future Strategies
CSC TELECOM
10:50-11:30
Diego Gosmar | ENG
Generative Conversational AI: Trend,
Innovation and Ethics
Xcally
11:30 - 11:40
Coffee break
11:40 - 12:00
Maria Cecere | ENG
XCALLY CX vision and roadmap
Xcally
12:00 - 12:20
Agrita Junkere | LV
Customer Service Trends in Medicine
Riga Eastern Clinic University Hospital
12:20 - 12:40
Mārtiņš Tuzis | LV
Case study
Riga Eastern Clinic University Hospital
12:40 - 13:00
Ināra Giela | LV
Case study
Mogotel